Refund policy

Return and refund policy

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Returns

You may request a return within 30 days of delivery for eligible items. Items must be unused, unworn, unwashed, and returned in their original condition and packaging.

To begin a return, contact us at [ridgelinestobreakers@gmail.com] with your order number, the item you wish to return, and the reason for the return. We will provide the appropriate return instructions.

Approved eligible returns do not include a restocking fee or return-shipping charge. Return instructions may vary depending on the supplier and product.

Items that arrive damaged, defective, incorrect, or incomplete must be reported within 7 days of delivery. Please include photographs of the item, packaging, and shipping label so we can resolve the issue quickly.

Refunds

Once the returned item has been received and inspected, we will confirm whether the refund is approved. Approved refunds are issued to the original payment method. Please allow 5–10 business days for your financial institution to process the refund.

Original shipping charges are generally non-refundable unless the item arrived damaged, defective, incorrect, or incomplete.

Items that cannot be returned

For health, hygiene, and safety reasons, we generally cannot accept returns of opened personal-care items, used wellness products, intimate apparel, gift cards, digital products, customized or made-to-order items, or products marked final sale.

Order cancellations

You may request cancellation before your order has been fulfilled. Once an order has entered fulfillment or shipped, it must be handled under our return policy.

If you have questions, please contact us at [your customer-service email].